Knowledge  management (KM) can be defined as the set of processes  that facilitate the generation,  exchange,  dissemination  and use of  knowledge.

Knowledge management (KM) can be defined as the set of processes that facilitate the generation, exchange, dissemination and use of knowledge to meet organizational objectives and improve institutional actions. 

Based on this definition, KM constitutes a powerful mechanism to improve the quality of the actions of institutions. For this reason, the FAO Regional Office for Latin America and the Caribbean has developed this course, which provides the conceptual and practical tools that will allow work teams to build a KM culture and strategy in their institutions. 

* Remember to write your name and surname correctly, as they will appear on the certificate. 
You will not be able to change them later. 

Course overview 

Title: Knowledge management: concepts, methodologies and tools

Type of course: Self-study 

Total duration: 6 chronological hours 

Start date: 2023

Target audience: 

• Professionals and technicians who work in FAO at the regional, sub-regional and national office levels, including technicians and coordinators of FAO projects. 
• Public sector managers who participate in the planning and/or implementation of programmes. 
• Representatives and professionals from civil society organizations, the private sector and academia. 
• University students interested in developing their skills in knowledge management. 

General aim: 

To understand and incorporate concepts, methodologies and tools to strengthen knowledge management capacities in individuals, teams and organizations, while also demonstrating how FAO is promoting knowledge management in Latin America and the Caribbean. 

Specific objectives: 

• Explain what knowledge management is and help participants to understand its use in institutional dynamics. 
• Learn why knowledge management is a shared responsibility and understand how it can be incorporated into daily work. 
• Explain how FAO is promoting knowledge management in Latin America and the Caribbean. 
• Learn about tools that can be used in different dimensions of knowledge management. 

Contents: 

• Definition of knowledge management (KM), data and information concepts 
• Theory and evolution of KM 
• How to define a KM strategy or plan 
• KM methodologies 
• KM at the FAO Regional Office for Latin America and the Caribbean 
• KM toolbox in an organization 
• How to carry out analysis and documentation of experiences